Answer eBay messages with templates
Buyers often ask the same thing: where is my parcel, when will it ship? With reply templates you write such eBay messages once and let the buyer name, order number and tracking number fill in automatically.
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- Laura HoffmannMain shopWill the lamp arrive before the weekend?
- Stefan KochSecond shopCan I order two booster packs together?
- Daniel WagnerMain shopThank you, the water bottle has arrived.
Templates in the shared eBay inbox
Placeholders from the order
Templates fill in the buyer name, order number, tracking number and signature automatically.
One inbox, separate accounts
Messages from all eBay accounts in one place. Each conversation stays with its seller account.
The order beside the message
If the order is clear, you see the item and status right next to the conversation.
Work filters
Reply needed, Due today, Waiting for buyer and Unread show what is next.
Assign within the team
Assign conversations to a team member. Reading and replying are separate permissions.
Example with fictional data
Example: the shipping status question
A buyer asks where their parcel is. You open the conversation, pick your template and check the text with the order data filled in.
- Data filled in
- Buyer name, order number and tracking number are already in the text.
- Reply from the right account
- Shipnovo sends through the eBay account of the conversation and shows you the send status.
You read and check every reply before you send it. Actions that eBay itself requires open through the link to eBay.
How to reply with templates
Once your eBay accounts are connected:
- Open the inbox and choose a conversation that needs a reply.
- Pick a reply template. The placeholders fill from the linked order.
- Check and complete the text, then send the reply.
Already have an account? Sign in and open under Messages, the shared inbox.
Common questions
Yes. Shipnovo sends the reply through the eBay account of the conversation and shows you the send status.
Buyer name, order number, tracking number and your signature.
Only with the messages permission. Reading and replying are separate permissions.
Not every one. You read the message in Shipnovo. Actions that eBay itself requires open through the link to eBay.
Plans start at 19,00 € per month. You can test for 14 days for free and without payment details.
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