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Inspect returns and put items back in stock

Has a return arrived but not been fully inspected? Under Inspect goods, find received return items from your orders that still need review. Resolve partial quantities and put confirmed saleable units back into stock.

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Returns · Inspect goods

Open goods inspection · oldest arrival first

USB-C charging cable 2 m

Order #EXAMPLE-1042 · Main shop

3 units open
Received
5 units
Checked as sellable
1 unit
Checked as damaged
1 unit
Still to inspect
3 units

After the partial inspection, only the 3 unresolved units remain open for goods inspection.

Illustrative view with Shipnovo statuses and fictional data

From goods received to resolved return

  • See open inspections together

    The list gathers received return items that still need review across your orders. You do not have to find them in each order separately.

  • Oldest arrivals first

    Older arrivals appear first. Each page shows up to 50 items with the order, account, and remaining quantity to inspect.

  • Resolve partial quantities step by step

    Confirm only the units you actually inspected. The remaining quantity stays open for the next inspection.

  • Put saleable units back in stock

    Only quantities explicitly confirmed as saleable increase stock. The original inventory match and a known, counted stock level are required.

  • Open the right goods receipt

    Inspect goods opens exactly the selected saved receipt item. The order is linked directly if you need its shipping context.

  • Inspection and refund are separate

    An inspection does not create another goods receipt or a refund. Record financial steps separately.

Example with fictional data

Example: 3 of 5 returned cables still need inspection

You recorded 5 returned cables as received and unresolved. Then you inspected 1 saleable cable and 1 damaged cable. Three units remain under Inspect goods until you check their condition too.

3 units unresolved
5 received minus 2 already inspected. The item remains visible in the work list.
1 more saleable unit
Confirming this unit raises current stock from 10 to 11. Two units remain open.
2 damaged units
Mark the final two units as damaged. The open item disappears; stock stays at 11.

You can pause the inspection and continue later with the remaining quantity. Damaged and unresolved units do not increase stock. The inspection history records the confirmed partial quantities.

Try inspecting returned goods

Use a return that has actually arrived for an order shipped through Shipnovo. You need access to orders and inventory editing permission; financial permission is not required.

  1. Register and set up your order source. Match items clearly before shipping and save the counted stock.
  2. Open Returns → Record goods received. Select the shipped order and enter the received quantity that still needs inspection.
  3. In the Inspect goods list, open the matching item. Confirm an inspected partial quantity as saleable or damaged.
  4. Check the remaining unresolved quantity and stock. Continue the inspection when you have checked the rest.
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Set up item matching and inventory

Already have an account? Sign in and open the open inspection under Returns.

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