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Review and understand eBay shipping rules

Why was this shipping service suggested? Use Review rules on an existing order to see which saved rules apply, are replaced, or are skipped. The preview shows the values used and makes no changes.

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Shipping rules · Check rule

From 800 g → DHL Paket

Order #EXAMPLE-1043 · Main shop

Total item weight
850 g
Sum of item quantities
5 units
850 g ≥ 800 g
Matches

Preview: no changes saved.

Illustrative view with Shipnovo statuses and fictional data

Review shipping suggestions and why they apply

  • Start with templates

    Start with templates for Germany, international shipping, high order values, or an eBay account. Add conditions such as weight and item quantity to suit your products.

  • Check saved rules against orders

    Choose an existing order under Review rules. The preview explains the active saved rules without changing the shipping service, order, or history.

  • See item weight and quantity

    See the total item weight in grams and the sum of all item quantities. Two units plus three units count as five, even if there are only two line items.

  • Spot missing weights

    If a unit has no valid weight, the total weight stays unknown. The preview names the affected items and links to the order.

  • Understand priority and stopping

    Applied, Replaced, Does not match, and Skipped explain the result. A later matching rule can replace the shipping service unless an earlier rule stops the check.

  • Review rule decisions in order history

    The order shows saved rule decisions and manual overrides with the shipping service and recorded author. Displayed names are marked as current values.

Example with fictional data

Example: Why the 800 g rule applies

An order contains 2 items at 200 g each and 3 at 150 g each. Your saved rule says: suggest DHL Parcel from 800 g. Review rules lets you check the values and decision for this order.

850 g item weight
2 × 200 g plus 3 × 150 g equals 850 g. A valid line-item weight takes precedence over the item's default weight.
5 units
The check adds all item quantities. The number of distinct order line items does not matter.
Rule applies
850 g meets the 800 g threshold. If no later matching rule replaces it, DHL Parcel is the preview result.

If an item's weight is missing, the total remains unknown and a weight condition does not match. Packaging is not included in the total item weight. The preview does not buy a label or save a decision in the order history.

How to review your shipping rules

After registering and setting up your account, you need an active shipping service and an existing order. Managing and reviewing rules requires permission to access settings and the order view.

  1. Connect your eBay account or import an order. Under Settings → Shipping services & labels, set up the shipping service you want to use.
  2. Open Settings → Shipping rules. Use a template, adjust the conditions, priority, and shipping service, then save the rule.
  3. Open Review rules and select the order. Compare the weight, item quantity, and reasons for each rule; the check makes no changes.
  4. Open the order → Order history to review an actual saved decision or manual override.
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Already have an account? Sign in and open your rules under Settings → Shipping rules.

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