DHL billing number invalid
Each DHL label is paid for using a billing number from your business customer contract. If it is entered incorrectly, Shipnovo cannot create a label.
What the message says
The app shows these messages in German. They are quoted exactly so you can match them.
- DHL: The billing number must contain 14 characters (EKP, procedure and participation).
- DHL: The billing number must belong to the EKP of the selected shipping account.
Possible causes
- The number is too short, for example, it contains only the ten-digit EKP.
- The billing number for a shipping method belongs to a different DHL account.
How to fix the error
- 1
Look up the number in the DHL portal
You can find the billing number in your DHL contract. It consists of the EKP (10 digits), procedure (2 digits) and participation (2 characters).
- 2
Check the DHL account
Open Settings → ‘DHL account’ and check the ‘Billing number’ field.
- 3
Check the shipping method
Open Settings → ‘Shipping methods’. Check the ‘DHL billing number (optional)’ field for the shipping method. It must match the EKP of the selected DHL account.
- 4
Create the label again
After correcting the number, create the label in a new shipping run.
Common questions
The EKP is your ten-digit DHL customer number. The billing number always starts with it.
Often, yes. The procedure and participation vary by DHL product. Enter the right number for each shipping method.
Yes. Each shipping method uses exactly one account. The billing number must belong to that account.