DHL customs information missing
For shipments to countries outside the EU, such as Switzerland or the United Kingdom, DHL needs customs information for each item. Without it, DHL will not release the shipment.
What the message says
The app shows these messages in German. They are quoted exactly so you can match them.
- DHL: Valid customs information is missing for this shipment. No shipment was approved.
- DHL: Customs information is incomplete or invalid. Check the description, quantity, unit value, unit weight, origin and customs tariff number for each item.
Possible causes
- An item is missing its goods description, customs tariff number, country of origin or weight.
- The order items or quantities changed after the information was saved.
How to fix the error
- 1
Open customs information
Open the order and click ‘Customs information’.
- 2
Complete every item
For each item, enter ‘Goods description (max. 50 characters)’, ‘Customs tariff number (6–11 digits)’, ‘Country of origin (e.g. DE)’ and ‘Net weight per item (g)’.
- 3
Choose the export type
Under ‘Type of export’, choose whether this is a sale, gift or another type of shipment.
- 4
Save and create again
Click ‘Save customs information’ and create the label in a new shipping run.
Common questions
No. You can also save customs information for an item under ‘Products & inventory’. New orders will then use it.
In the German Customs electronic tariff. Shipnovo accepts 6 to 11 digits.
If items or quantities change, the saved information may no longer match the shipment. Shipnovo will then ask you to check it again.