Shipping batch failed and locked
A shipping batch shows that it failed and was locked. Shipnovo holds its orders because some labels may still have been purchased.
What the message says
The app shows these messages in German. They are quoted exactly so you can match them.
- This shipping run failed and was locked
Possible causes
- The batch stopped while labels were being created, for example because of a connection error.
- Some provider purchases have not yet been resolved.
How to fix the error
- 1
Check label purchases
Open “Label purchases and recovery”. Resolve each pending purchase as described under Unclear label purchase.
- 2
Check with the provider
Check DHL's customer portal or Portokasse to see which labels were purchased for this batch.
- 3
Release orders
Once everything is checked, click “Release orders and label stock”. The orders are then ready for a new shipping batch.
Common questions
A label may have been purchased even though Shipnovo never received the response. Automatic release could result in duplicate labels.
They remain reserved until you release them along with the orders.
Use the explicit release. It records who checked the purchases and then releases the orders.