How far back can I import orders?

Up to 90 days. An import period can range from 1 to 90 days.

I sell through multiple eBay accounts. Are they all synced?

Yes. Each connected account is synced separately. You can see the status for each account in its details.

Your eBay sign-in is no longer valid. Go to Settings → “eBay accounts” and authorize the account again.

An order is visible in eBay but not in Shipnovo. Usually the list has a different filter selected, or the last sync for this eBay account failed.

The app shows these messages in German. They are quoted exactly so you can match them.

The order list is on a different tab, such as “Open” instead of “All”.
The automatic sync for this eBay account failed, or the connection needs renewing.
The order is older than the period most recently imported.

1
Open the “All” tab
Open “Orders” and select the “All” tab. Find shipped orders under “Shipped” and canceled orders under “Canceled”.
2
Check sync status for each account
Open “Account details”. Under “Sync by eBay account”, you'll see when each account was last synced and whether there's a problem.
3
Refresh now
Click “Refresh now”. If the orders could not be updated, click “Try again” or check the connection.
4
Import an earlier period
In the order list, open “More actions”. Under “Import from eBay”, select a period such as “Last 90 days” and click “Import orders from eBay”.