Internetmarke not displayed
After you buy an Internetmarke, the shipping run does not show a label. Deutsche Post did not clearly confirm the purchase or did not provide a link to the PDF.
What the message says
The app shows these messages in German. They are quoted exactly so you can match them.
- Internetmarke returned an invalid PDF link. Please reconcile the result.
- Internetmarke did not clearly confirm the purchase. Please reconcile the result.
- Unclear Internetmarke response. Please reconcile the existing label.
Possible causes
- The Deutsche Post response was incomplete.
- The connection was interrupted during the purchase.
How to fix the error
- 1
Open the shipping run
Open the shipping run. The shipment may show, for example, ‘Label purchased, document missing’ or ‘Label purchase unresolved’.
- 2
Restore the label
Click ‘Check existing label’, then ‘Restore existing label’. Shipnovo retrieves the purchased label again from the Portokasse.
- 3
Check Portokasse if unsure
If the purchase is still unresolved, check your Portokasse to see whether the label was purchased, then record the result in the shipping run.
Common questions
No. Shipnovo only retrieves the PDF for the label you already bought.
No. Deutsche Post refunds an Internetmarke. Deutsche Post provides the confirmation.
Then nothing was purchased. Choose ‘Confirmed no label purchased’ and release the order.