Internetmarke: Portokasse sign-in failed
Shipnovo buys Internetmarken using your Deutsche Post Portokasse. If the credentials or account are wrong, it cannot buy a label.
What the message says
The app shows these messages in German. They are quoted exactly so you can match them.
- Portokasse credentials are missing.
- Internetmarke authentication failed. Check Portokasse and authorization for the business application.
- The Internetmarke sign-in does not belong to the selected Portokasse. Please reconnect the account.
Possible causes
- The Portokasse password was changed.
- The credentials belong to a different Portokasse than the one connected.
- The password is longer than 22 characters, which Internetmarke does not support.
How to fix the error
- 1
Open the Deutsche Post account
Open Settings → ‘Post account’. An account with a problem is marked ‘Error’.
- 2
Disconnect the account
Click ‘Disconnect’ for the affected account.
- 3
Reconnect
Enter ‘Portokasse username (email)’ and ‘Portokasse password’, then click ‘Connect Portokasse’.
- 4
Check the shipping method
Each shipping method uses a specific account. Under ‘Shipping methods’, make sure your Deutsche Post shipping methods use the new account.
Common questions
Yes. Click ‘Connect another Portokasse’ to add one. Each shipping method uses exactly one account.
Internetmarke supports up to 22 characters. Change the password in Portokasse and reconnect the account.
Yes. Each Internetmarke is paid for using your Portokasse balance.