DHL Business Customer Portal label upload error
You upload labels from the DHL Business Customer Portal to Shipnovo, but a file is rejected. Shipnovo reads the weight class and tracking number from the original PDF, so the file must remain unchanged.
What the message says
The app shows these messages in German. They are quoted exactly so you can match them.
- This is not a readable PDF file. Please upload the unchanged original PDF from the DHL Business Customer Portal.
- The PDF is encrypted or password-protected. Please upload the unchanged original PDF from the DHL Business Customer Portal.
- This file cannot be read as a DHL label. It may have been modified or may not be a DHL shipping label.
Possible causes
- The PDF was printed, scanned or saved again in another program.
- The file is protected or is not a DHL shipping label.
- The weight class on the label is unreadable.
How to fix the error
- 1
Download the original again
Download the label again from the DHL Business Customer Portal. Do not open or save it in another program.
- 2
Upload the file
Open ‘Labels’, click ‘Upload DHL PDF’ and select the unchanged file.
- 3
Replace the rejected file
If ‘Label cannot be used’ appears, click ‘Choose another file’ or skip it with ‘Skip file’.
Common questions
Without it, Shipnovo cannot check whether the parcel can be shipped with this label. Each label is assigned to the stock for its weight class.
No. Shipnovo only uses the original PDF from the portal. A scan is not reliable enough for shipping.
Shipnovo uploads each file separately. Valid labels are saved even if another file is rejected.