DHL label already in label stock
When you upload a file, Shipnovo rejects it because the label is already there. Each DHL label can only be used once, so it is not added to stock again.
What the message says
The app shows these messages in German. They are quoted exactly so you can match them.
- This PDF or tracking number is already in label stock — used labels remain blocked too.
- This tracking number has already been assigned to a shipment and cannot be imported again.
- DHL label stock is turned off.
Possible causes
- The file has already been uploaded.
- The label has already been used or cancelled and remains blocked.
- DHL label stock is turned off in Settings.
How to fix the error
- 1
Check stock
Open ‘Labels’. There you can see all uploaded label PDFs and their status.
- 2
Upload new labels only
Upload only labels that are not already in stock. Shipnovo still saves valid files from the same upload.
- 3
Turn on stock
If ‘DHL label stock is turned off.’ appears, click ‘Turn on DHL label stock’ and upload the files again.
Common questions
A DHL label is valid for exactly one parcel. If Shipnovo accepted it again, two parcels could have the same tracking number.
They also remain blocked in stock. DHL handles the refund.
No. Shipnovo rejects only the duplicate file and saves the others.