DHL label won't print
You click Print, but nothing happens, or the printer produces a blank page. The browser may be blocking the print dialog, or the paper may not match the label.
What the message says
The app shows these messages in German. They are quoted exactly so you can match them.
- Print dialog unavailable. Open the original PDF separately and print it at actual size.
Possible causes
- The browser blocks printing from the preview, for example on a phone.
- The printer contains different paper than the selected size.
- The PDF preview has not loaded yet.
How to fix the error
- 1
Choose the paper
Open the print page in the shipping run and under ‘Paper in printer’, choose the paper that is actually loaded.
- 2
Open the print dialog
Click ‘Open print dialog’. In the dialog, choose the same paper and ‘Actual size’.
- 3
Use the original PDF
If no dialog opens, click ‘Open PDF separately’ or ‘Download original PDF’ and print at actual size.
Common questions
Usually, the paper selected in the print dialog does not match the paper loaded in the printer. Choose the same size in Shipnovo and the print dialog.
Yes. Open the PDF separately and print it from your phone's PDF viewer.
No. Shipping labels must not be reduced. Always print at actual size.