eBay message templates: 10 replies to buyer questions
Many buyers ask the same thing: When will my parcel arrive? You can copy and customise these 10 replies. Replace placeholders in curly braces with the order details. Write the text in square brackets yourself.
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Download files and previews are in German. These page instructions are in English.
What's included
- 10 replies to common questions
- Placeholders such as {buyer_name} and {tracking_number}
- UTF-8 text file and printable PDF
How to use the template
- Choose the appropriate reply and copy the text.
- Replace every placeholder in curly braces with the order details. Write the text in square brackets yourself.
- Read the reply again and send it on eBay. A message can contain up to 2,000 characters.
All 10 replies
1. Thank you for your purchase
Hello {buyer_name}, Thank you for purchasing {product_title}. I am packing your order {order_number} and will ship it within the handling time specified in the listing. Once the parcel is on its way, you will receive the tracking number. Best regards, {seller_name}
2. Your parcel is on its way
Hello {buyer_name}, Your parcel is on its way with {carrier}. The tracking number is {tracking_number}. You can use it to track the shipment with {carrier}. Best regards, {seller_name}
3. Where is my parcel?
Hello {buyer_name}, Thank you for your message. Your parcel was shipped on {ship_date} with {carrier}. The tracking number is {tracking_number}. If the tracking shows no new update for more than three working days, please message me. I will then contact the shipping carrier to enquire. Best regards, {seller_name}
4. Shipping is delayed
Hello {buyer_name}, Unfortunately, I cannot ship your order {order_number} as planned. The parcel will be dispatched by [date] at the latest. I am sorry to keep you waiting. If you would prefer to cancel, please message me. Best regards, {seller_name}
5. Check your address
Hello {buyer_name}, Before I ship your order {order_number}, I would like to check the delivery address. Is your address on eBay still correct? If not, please reply before I dispatch the parcel. Best regards, {seller_name}
6. Ship multiple items together
Hello {buyer_name}, I am happy to ship your items together in one parcel. Please purchase all the items and pay for them together in your shopping basket. You will then pay shipping costs only once. Best regards, {seller_name}
7. Question about the item
Hello {buyer_name}, Thank you for your question about {product_title}. [Answer to the question]. If you would like to know anything else, please feel free to message me. Best regards, {seller_name}
8. Return accepted
Hello {buyer_name}, I've accepted your return for order {order_number}. Please pack the item securely for return and include the return slip. Once I receive the parcel, I'll inspect the goods and refund you through eBay. Best regards, {seller_name}
9. Refund initiated
Hello {buyer_name}, Your return has arrived. I've initiated the refund for order {order_number} through eBay. When the money reaches your account depends on the payment method. Best regards, {seller_name}
10. Has everything arrived?
Hello {buyer_name}, According to the tracking information, your parcel has arrived. Is everything all right? If anything is missing or damaged, please message me first. Then we can quickly find a solution. Best regards, {seller_name}
How it works in Shipnovo
In Shipnovo, you create these texts as reply templates. The placeholders have the same names there and are filled with the order data. The reply is always sent from the eBay account that received the message.
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