Shipnovo

Return form template for online retailers

A return form goes inside the parcel and helps you quickly match a return to its order. The buyer enters what they are returning and what they would like. Include the form with every shipment or send the PDF file on request.

Preview of the return form template with fields for order, items, quantity, reason and preference
Preview of the first page

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No registration or email address required.

Download files and previews are in German. These page instructions are in English.

What's included

  • Field for your return address
  • Fields for name, order number and date
  • Table for items and quantities
  • Reason for return with checkboxes, provided voluntarily
  • Buyer’s preference: refund or exchange

How to use the template

  1. Enter your return address and print the form.
  2. Include the form in every parcel.
  3. Check the return against the form: do the items and quantities match?
  4. Book the goods back into stock and refund the amount through eBay.

How it works in Shipnovo

In Shipnovo, you record the receipt of goods from a return. Only the quantities you confirm as saleable are added back to inventory. Shipnovo does not create return labels.

Sources

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